Where appropriate, we may handle personal information relying on exemptions that are available under applicable privacy laws, including, for example, the employee records exemption in the Privacy Act and provisions in the Privacy Act concerning the sharing of personal information among related bodies corporate.
1. How we collect and use personal information
2. How we protect personal information
3. How you can access your personal information
4. How you can opt out
5. Other Important information
6. Contact Us
HarperCollins collects personal information needed for our business operations and to provide our services to you. We will generally collect your personal information directly from you. However, we may collect information about you from a related company or a third party, such as one of our contractors or service providers.
Generally, we will tell you why we are collecting personal information and how we plan to use it when we collect it or these things will be obvious when we collect the information. Where possible you may have the option of interacting with us anonymously. We will usually make it clear whenever this is an option. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.
The following are the main types of personal information collected by HarperCollins and the main purposes for which it is collected:
Registration information is the information you provide to HarperCollins in the course of acquiring or registering for our services. Registration information may be collected when you create an account as a customer or user of our services, become a subscriber to our newsletters/alerts/blogs or enter a competition. Registration information is likely to include your name, contact details, date of birth, address, email, phone number, gender, photograph and “financial personal information” as this term is described below. We may use your registration information to provide our services and products to you as described below, to perform billing, credit and account/client relationship management, to enter into contracts with you and to provide you with marketing material where you have consented to receiving such material.
Financial personal information is the information we collect about your credit history, payments, credit card details, bank account details, such as bank account name, number and BSB, and defaults in the normal course of our business operations including when you order from us. We will collect credit information about you from credit reporting agencies, trade references nominated by you or selected by us and guarantors of your obligations when you order from us and fill out our credit application.
Websites, blogs and posts consist of comments or content that you post to our websites or blogs and the information about you that accompanies those posts or content, which may include a name, user name, comments, likes, tweets, status, profile information and picture(s). Public information and posts are always public, which means they are available to everyone and may be displayed in search results on external search engines. Please note that reviews posted on our blogs may also be linked or posted to our third party social media pages.
Information from third-party social media.
Activity information – cookies and other technologies.
When you access and interact with us through our online services, we may collect certain information about your use of our online services. For example, in order to permit your connection to our websites, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access our services from a mobile or other device, we may collect a unique device identifier assigned to that device, geo-location data, or other transactional information from that device.
Cookies and other tracking technologies (such as browser cookies and local storage, pixel beacons, and Adobe Flash technology including cookies) are comprised of small bits of data or code that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser when you first request a web page and then store the data on your computer so that such websites, apps and other services can access information when you make subsequent requests for pages from that service. These technologies may also be used to collect and store information such as pages you have visited, content you have viewed and search queries you have run and in relation to your usage of our services and other websites you have visited.
Third parties that support our services by providing services, such as allowing you to share content or tracking aggregate HarperCollins services usage statistics, may also use these technologies to collect similar information. We do not control these third-party technologies and their use is governed by the privacy policies of those third parties using such technologies.
Information from other sources. We may also collect personal information about you from other sources, such as commercially or publicly available sources and data providers, as well as information from our business partners or related and affiliated companies in Australia or internationally.
Information in relation to job applicants, employees, contractors, authors and other contributors.
When you apply for a job with us, we may collect information to assist us in deciding whether or not to make you an offer of employment or engage you under a contract. This information may include information collected from you or from recruitment consultants, your previous employers and others who may be able to provide us with information relevant to your employment with us. This information may also include information collected from criminal background checks.
We will also collect personal information about you, as and when required for our general business operations, if you are employed by or contracted to us or making submissions such as manuscripts to us as an author or other contributor.
Some of this information may include sensitive information such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership. Such information will only be used in compliance with applicable laws and regulations including workplace and equal opportunity laws. Other than where necessary, we ask that you do not otherwise disclose any sensitive information to us.
Information in relation to other persons who deal with us.
We will also collect personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents and corporate customers. As required, this information may include an individual’s name, contact details and other information necessary for us to conduct business or maintain our relationship with that individual. We use the information we collect from and about you for these additional purposes:
To provide you with our services and products.
We may use personal information we collect from you to provide you with customer support, assist you with your inquiries as well as allow service and content providers to assist us in providing and managing our services.
To contact you.
We may periodically send promotional materials or notifications which we believe may be of interest to you where you have expressly provided us with your consent to receive such materials. Promotional materials may include invitations to participate in various activities or special offers.
To provide co-branded services and features.
To measure and improve our services and features. We may use certain non-personal information (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider) to optimise our products and services including our webpages for your computer. We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites. We may also use personal information in aggregate form to improve our products and services including our websites and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by us or provided to others as a summary report for marketing, advertising or research purposes.
To comply with the law.
We may use information about you as required or permitted by law. We may also use your personal information in other ways as disclosed at the point of collection.
We may disclose your personal information to:
Our service providers (including technical infrastructure providers) and contractors but only to help us to provide our services to you and perform our business operations. We may make your information available to certain third party service and content providers who help us manage or provide our services or provide us with related services. These third parties may be located in a range of different countries including in New Zealand, the United Kingdom, the United States of America, Canada and India. We generally require these service and content providers to comply with relevant privacy laws and not to use personal information which we provide for any purpose other than the specific service they are providing to you and/or us.
Our business partners. Where you have expressly consented to this, we may share your information with business partners to permit them to send you marketing communications consistent with your choices.
Credit reporting bodies and debt collection companies.
We may disclose credit information (including default information) and personal information about you to credit reporting bodies and debt collection companies where you are in payment default.
Regulatory bodies or other parties if required to in order to comply with Australian or foreign law. If you are a competition winner we may disclose your information to relevant regulatory authorities as well as publish your details in accordance with the competition terms.
Third parties who provide prizes for competitions or reader offers.
We may disclose your personal information to third parties with whom we provide Co-Branded Services including competitions and promotions. We generally require these third parties to comply with relevant privacy laws and not to use personal information which we provide for any purpose other than the specific service they are providing to you and/or us.
HarperCollins uses commercially reasonable administrative, technical, personnel and physical measures to safeguard the information in its possession against loss, theft and unauthorised use, disclosure or modification. However, no one can guarantee the complete safety of your information.
If you would like to access, review, correct or update your personal information, you may contact us as outlined in section 6 of this policy. In your request, please include your name and contact details and specify clearly what information you would like to access, review, correct or update. We may need to share your information with others who can assist in responding to your request. We will try to respond to your request as soon as reasonably practicable. If we deny access in any circumstances, we will tell you why.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. You can block or delete cookies through your browser settings but be aware that if you do this you may not be able to continue to receive some of our services. In addition, this may not be sufficient to block or opt-out of all activities which track the usage of a device.
If you want to stop receiving promotional materials, you can change your account settings or follow the unsubscribe instructions at the bottom of each email or text message. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
If you have linked any of your social media accounts to your account for any of our services, you can cancel that link by changing your account settings.
Cross-border disclosure. As we have operations in a number of countries, we may disclose information to recipients that are located outside Australia including in New Zealand, the United Kingdom, the United States of America, Canada and India. We may disclose personal information to third party service providers including contractors and offshore servers in the course of our ordinary business operations including for the purposes of data storage and management. We may also disclose certain personal information to related companies overseas.
Online links to third party and co-branded sites.
Please contact our Privacy Officer to ask for access or correction of your information or if you have a complaint concerning your privacy or if you would like more information about our approach to privacy.
Email: firstname.lastname@example.org (no unsolicited email or spam please)
HarperCollins Publishers Australia Pty Limited
Level 13, 201 Elizabeth Street Sydney NSW 2000
Tel: 02 9952 5000