Help Section


MY ACCOUNT
First-time shoppers
Create a membership
Password
Log In

ORDER BOOKS

Purchasing
Voucher or Promotional Codes
History of orders

PAYMENT

Payment Types
CVV Number

SHIPPING & DELIVERY

Postage & Handling
Fulfillment & Shipping

REFUND & RETURNS

Refund Policy
Return Items

VIEWING/CHANGING AN ORDER

View Your Shopping Bag
Changing Your Order
Updating Your Details

EBOOKS

eBook format
Adobe Digital Editions
Adobe Digital Editions Help
Activating Adobe Digital Editions
Apps for supported Apple and Android devices
Ebook Compatible Devices
Other eRetailers

SUBSCRIPTIONS

Print and eBook Subscriptions

PRIVACY & SECURITY

Privacy Policy
Security
Cookies
Safe Shopping Guarantee

CONTACT US

Email Customer Service
 

HOW TO VIDEOS: 

- Tips & Tricks #1

- Tips & Tricks #2

 

First-time shoppers
Welcome to the Mills & Boon website
The first time you wish to purchase from Mills & Boon, you will need to create an online Mills & Boon account. You will need to supply personal information (name, address, email, etc) just once and whenever you return to our site to make a purchase, you only need to sign in with your email address and password. Click here to go to our Registration page.

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Create a membership
To become a member of millsandboon.com.au click here.
Complete each box in the Registration area and press the Submit button. An email will be sent to you to complete the registration process. Go to the email and follow the steps to complete the activation of your membership. If you do not receive an Activation email, please email us here for assistance.

 

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Password
When entering a password the sequence for upper and lowercase letters is important. Our system is case sensitive and will not recognise a password if it is written in the wrong case.
If you forget your password, simply click here and we'll email it to you.

 

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Log In
You must be a member to purchase from millsandboon.com.au. Click here for the Sign In page and type in your email address and password. If you're not already a member, click here to register now.

 

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Purchasing
Requires log in - click here to Sign In to your account.

Step 1
Click on the book(s) that you wish to purchase and select Buy Print Book or Buy eBook button located beneath the cover image. Your selection will be automatically added to your shopping bag.

Step 2
When ready to make your payment click on the Proceed to Checkout button.
Print book orders will be prompted to check the Delivery address or provide a different delivery address. Please double check the delivery address before clicking on Proceed to Payment.
EBook orders will receive a reminder that your order contains one or more eBooks. If this is correct, click Proceed to Checkout.

Step 3
Enter your Visa or Mastercard then click Submit Order. An order confirmation will show on screen and a receipt will be automatically emailed to you. If you prefer to use PayPal, click on the Pay by PayPal link on the left and log into your PayPal account.

N.B: PayPal is not an available method of payment for any subscriptions.

 

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Voucher or Promotional Codes
At certain intervals every month, we may offer a special promotional voucher that you can redeem when purchasing a book. Simply enter the voucher or promotional code in the Shopping Bag area and click on the Add Voucher button. We will automatically apply the promotional offer for you.

N.B: all promotional voucher codes are applied based on the title's original Recommended Retail Price (RRP and eRPP).

 

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History of orders
You can review a history of your orders at anytime by going to the My Orders History area. Simply follow the steps below:

1. Log into your Mills & Boon account
2. Click on My Mills & Boon (at top of page)
3. Click on My Account
4. Click on My Orders History and details will show

You can also re-download any eBook purchase by opening any order under My Orders History and clicking on the Download eBook link.

 

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Payment Types
We accept payments via Visa, Mastercard or a PayPal account. Credit card payments will be debited at the time the order is processed. We use the National Australia Bank (NAB) to process your payment, as well as the highest levels of encryption available to ensure your purchase is fully protected. PayPal payments will take you to the PayPal website and when the payment is complete you will be returned to millsandboon.com.au.

N.B: PayPal is not an available method of payment for any subscriptions.

 

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CVV Number
A credit card verification (CVV) number is a special number located on the back of your credit card. This number helps verify that the owner of the credit card is using it.

 

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Postage & Handling
We aim to provide the most cost-effective postage for books for all our customers. If you buy single books or packs from millsandboon.com.au they will be shipped together in one parcel. If a book is unavailable for some reason, we will send it to you at a later date or contact you to organise a replacement book. If your order is split we will cover the postage costs on subsequent parcels.

Australian postage rates
Postage to Australian addresses is $7.00 no matter how many books you buy or where you live. Buy one book or twenty books and pay a flat rate of $7.00.

New Zealand postage rates
Postage to New Zealand addresses is $7.50 no matter how many books you buy or where you live. Buy one book or twenty books and pay a flat rate of $7.50.

International postage
International postage from Australia is expensive and reflects the prices we are charged by Australia Post. Postage costs are determined by number of books per parcel.

1 book = $11.50
2 books = $12.00
3 books = $14.00
4 books = $18.00
5 books = $20.50
6 books = $23.00
7 books = $25.50
8 books = $28.00
9 books = $30.50
10 books = $33.00
11+ books, add an extra $2.50 per book

 

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Fulfillment & Shipping
All orders are processed and mailed within 72 hours. The normal delivery times are:

Australia: ranges from 3 to 7 business days
New Zealand: ranges from 5-12 days
Other countries: allow up to 21 days

You can also check when a shipment has been posted by following these simple steps.

1. Log into your Mills & Boon account
2. Click on My Mills & Boon (at top of page)
3. Click on My Account
4. Click on My Orders History and details will show

 

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Refund Policy
If you are not completely satisfied with your purchase, Mills & Boon will refund your print book order within 30 days of purchase.
N.B: Because eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases. If you have concerns about your eBook purchase, please email Customer Service here

 

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Return Items
To return any print books, please email Customer Service here

 

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View Your Shopping Bag
During the purchasing process, if you would like to check the books you've ordered, click on the My Shopping Bag link at the top right of page to view details.

 

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Changing your order
You can edit or change the number of items in your shopping bag up until the point you process your payment. To increase or decrease the quantity of a particular item, click in the Qty box and amend the number accordingly then click Update Quantities. To remove any item, click on the X button located to the right of the book price.

 

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Updating Your Details
You must be signed in to update your details. Once you are signed, click on the My Mills & Boon link at top of page above your name then select My Account and My Details. Make any changes needed, check your details then click the submit button. Your details will be automatically updated.

 

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eBook format
Our eBooks are available in EPUB format only.  EPUB eBooks are digital versions of print books that you can purchase at this site. Download and read EPUB eBooks on your Windows or Mac computer using Adobe Digital Editions. These can also be transferred from Windows and Mac to many eBook reading devices.

 

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Adobe Digital Editions
Adobe Digital Editions is a free eBook reader application used to read DRM-protected  eBooks. Adobe Digital Editions must be installed and activated in order to use the DRM-protected eBooks available at this site.

To download Adobe Digital Editions, click here.

N.B: you will need to also create an Adobe ID to link your Adobe Digital Editions to your Mills & Boon account therefore please ensure you use the same email address at all times.

 

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Adobe Digital Editions Help
For assistance with the Adobe Digital Editions programme click here.

 

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Activating Adobe Digital Editions
Activation allows you to read DRM-protected eBooks, as well as downloading them on multiple computers and transferring them to supported portable devices. However, this is a matter of personal preference. Before deciding, please consider the following

If you use anonymous activation, note these limitations

You will only be able to read a downloaded eBook on a single computer.
These eBooks will no longer be available if you choose to activate Adobe Digital Editions later with an Adobe ID which has already been used on another computer.

If you use an Adobe ID
You will be able to download an eBook on up to 6 computers/devices that have been activated with the same Adobe ID.
You will be able to transfer eBooks to supported eBook devices activated with the same Adobe ID.

To activate Adobe Digital Editions

1. Open Adobe Digital Editions
2. Select Library then Authorise Computer ('Authorise Computer' dialog box is displayed)
3. Enter the email address and password for your Adobe ID then click Activate
4. Click Finish to close the Setup Assistant dialog box

N.B: If you have downloaded other DRM-protected eBooks with a different Adobe ID then due to DRM-restrictions these books will be incompatible with a new Adobe ID.

 

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Apps for supported Apple and Android devices

You can download and read EPUB eBooks on supported Apple and Android devices with eReader applications.

N.B: For any eReader apps, you will also need to create an Adobe ID to link to the EPUB format and your Mills & Boon account. Click here for further information.  Please ensure you use the same email address across all channels.

 

Apple Supported eReader Apps

For Bluefire Reader app, click here.

 

Android Supported eReader Apps.

For Kindle Android app, click here.

For Nook Android app, click here.

For Kobo Android app, click here.

For Sony Reader Android app, click here.

For Google Android app, click here.

For the Aldiko Book Reader Android app, click here.

N.B: Once you have downloaded any eReader apps, please refer to the User Guide supplied with the application to learn how to access eBooks.

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eBook Compatible Devices
For a complete listing of compatible devices for EPUB eBooks, click here.

 

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Other eRetailers
You can also purchase Mills & Boon eBooks from other eRetailers.

Amazon Kindle
Apple IBookstore
Kobo
Google
Booktopia
eBooks.com


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Print and eBook Subscriptions
Subscribing to a Mills & Boon series is the best way to guarantee you get a regular supply of the very best romances Mills & Boon has to offer. We offer subscriptions for print books and eBooks on selected series.

For print book subscriptions, click here.
For eBook subscriptions, click here.

 

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Privacy Policy
millsandboon.com.au, the Internet division of Harlequin Enterprises, is committed to protecting the privacy and confidentiality of personal information entrusted to us. We pledge that the information you give us will be used to create a more user friendly and personalised service for you. As members of the Australian Direct Marketing Association, in full compliance with their code of practice, we will:

Keep your personal information secure

Give you access to your information to ensure its accuracy

Collect only personal information that is necessary to fulfill your orders and to advise you of new products

Provide you with an opportunity to opt-out of receiving further offers

Click here to review the full details of our privacy policy.

 

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Security
To protect your personal information and privacy, we use today's most advanced security systems, including theft-proof computer servers and a technology called "Secure Socket Layer" (SSL) to encrypt all of your personal information when you send it to us.

 

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Cookies
A "cookie" is a text file that keeps track of which pages you look at on out site and allows you the convenience of not having to sign in each time you visit. The use of cookies is common on the internet. Most browsers are initially set to accept cookies. The cookie itself does not give us any personally identifying information, although it will enable us to relate your use of our site to information that you have specifically and knowingly provided to us.

 

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Safe Shopping Guarantee
millsandboon.com.au guarantees a secure shopping environment for its members. We will reimburse you up to a maximum of $50.00, provided that the fraudulent use of your card was not your own fault, the fraudulent use was the result of purchases made at millsandboon.com.au, you notified your credit card provider in accordance with their notification requirements, and you are being held liable.

 

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Email Customer Service
If you have a question at anytime, please email our friendly Customer Service team by clicking here.

N.B: During our hours of operation (Monday to Friday 8.30am - 4.00pm AEST) we will endeavour to respond within 48 hours.

 

 

 

 

 

 

 

 

 

 

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